Privacy Policy

This Privacy Policy explains how Royal Mehal collects, uses, stores and shares personal information when you visit royalmehal.com, place an order, create an account or contact us.

Last updated: 4 September 2026

Who We Are

Royal Mehal operates royalmehal.com and sells Royal Mehal Hair Oil in Pakistan. In this Privacy Policy, “Royal Mehal,” “we,” “us” and “our” refer to the operator of this website.

Our contact details are:

Royal Mehal
Main Market, Satellite Town
Gujranwala, Punjab, Pakistan
Email: info@royalmehal.com

Information We Collect

Information You Provide

We may collect information that you provide when you place an order, create an account, contact us or communicate with us through WhatsApp. This may include:

Your name
Email address
Phone number
Billing and delivery address
Account and login information
Products ordered, quantities and order history
Delivery instructions
Messages, questions and other information you choose to provide

Royal Mehal currently offers Cash on Delivery. We do not collect payment-card details through this website.

Information Collected Automatically

When you visit royalmehal.com, certain technical information may be collected automatically to operate, secure and improve the website. This may include:

IP address
Browser and device type
Date and time of access
Referring website or page
Pages viewed and actions taken
Shopping-cart and session information
Essential cookie identifiers
Website security and server logs

How We Use Your Information

We may use the information we collect to:

Process, confirm and deliver orders
Provide Cash on Delivery and customer support
Manage customer accounts, shopping carts and checkout
Respond to enquiries received through email, the contact form or WhatsApp
Send order, delivery and service-related communications
Prevent fraudulent orders, misuse and security threats
Maintain business, accounting and legal records
Operate, troubleshoot and improve the website
Protect the rights, property and safety of Royal Mehal, our customers and others
Comply with applicable legal or regulatory requirements

We do not use contact or order information to send promotional messages unless you have agreed to receive them.

Cookies and Similar Technologies

Royalmehal.com uses essential cookies and similar technologies required for the website and online shop to function. These may be used to:

Remember products added to your shopping cart
Maintain your browsing and checkout session
Allow customers to sign in to their accounts
Remember website and account preferences
Support website security and prevent misuse

Some cookies expire when you close your browser, while others may remain for a limited period. You can block or delete cookies through your browser settings, but doing so may prevent the cart, account or checkout features from working correctly.

Royal Mehal does not currently use third-party analytics or advertising cookies. If such services are introduced, this Privacy Policy and any required consent options will be updated.

How We Share Your Information

We share personal information only when reasonably necessary to operate our business and provide requested services. This may include sharing information with:

Courier and delivery partners that need your name, phone number, delivery address and order details
Website-hosting, email and technical service providers
Professional advisers where necessary for accounting, legal or business purposes
Government authorities or law-enforcement agencies when disclosure is legally required
A buyer or successor if the business is reorganised, transferred or sold

When you contact us through WhatsApp, the information you send is also processed by WhatsApp according to its own terms and privacy policy.

Royal Mehal does not sell or rent customers’ personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Pending and failed orders may be retained for up to 7 days before their personal information is removed.
Cancelled orders may be retained for up to 30 days.
Completed and refunded order records may be retained for up to 7 years to meet accounting, tax, dispute-resolution and legal record-keeping requirements.
Contact-form and customer-support messages may be retained for up to 12 months after the enquiry has been resolved, unless they relate to an order or legal matter requiring longer retention.
Customer-account information may be retained while the account remains active. Inactive accounts may be removed after 24 months, while associated completed-order records may be retained separately.
Shopping-cart, session and essential cookie information is retained only for the period required for the applicable website function.
Security and technical logs may be retained for limited periods as necessary to investigate errors, prevent misuse and protect the website.

When information is no longer required, we may delete or anonymise it.

How We Protect Your Information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should keep their account credentials confidential and contact us if they suspect unauthorised account activity.

Your Privacy Choices

You may contact Royal Mehal to request:

Access to the personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of information that we are not legally required to retain
Closure of your customer account
Withdrawal of consent where processing depends on consent
Removal from promotional communications, if any are introduced

We may need to verify your identity before completing a privacy request. Certain information may be retained where necessary for order fulfilment, accounting, fraud prevention, dispute resolution or legal compliance.

Send privacy requests to info@royalmehal.com.

Children’s Privacy

This website is not intended for children to place orders independently. We do not knowingly collect personal information from children without the involvement of a parent or legal guardian.

If you believe a child has provided personal information without appropriate permission, please contact us so we can review and, where appropriate, remove it.

Third-Party Websites and Services

Royalmehal.com may contain links to third-party websites or services, including WhatsApp. When you use those services, their own privacy policies and terms apply.

Some service providers may process or store information outside Pakistan according to their own infrastructure and privacy practices. Royal Mehal is not responsible for the privacy practices of independently operated third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal obligations or data-handling practices change. The revised policy will be published on this page with an updated “Last updated” date.

We encourage customers to review this page periodically.

Contact Us

For questions, concerns or requests concerning this Privacy Policy or your personal information, contact: